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frequently asked questions
F.A.Q
1. How is my order delivered?
All orders from Culture Shock are delivered via courier with an overnight service. Once your order has been dispatched, you will receive a tracking number to follow your package's journey to your doorstep.
2. Can I have my poster framed?
Absolutely! At Culture Shock, we offer a framing service for our posters. Just select the framing option when placing your order, and we'll ensure your chosen poster is beautifully framed and ready to adorn your walls.
3. What size are the posters?
Our posters are of Maxi Poster size, which is slightly bigger than the standard A1 size. This gives you a more expansive and immersive visual experience. Every Poster is 91.5 x 61 cm unless otherwise stated as is the case with our 3D Posters
4. Are all your products officially licensed?
Yes! At Culture Shock, authenticity is paramount. We take pride in ensuring that ALL our merchandise is officially licensed. This means when you buy from us, you're not only getting high-quality products but also supporting the original creators and franchises.
5. How do I care for my poster to ensure longevity?
To keep your poster looking its best, keep it away from direct sunlight and areas of high humidity. If you've opted for a framed poster, regularly dusting the frame and occasionally cleaning the glass or acrylic front will help maintain its pristine look.
6. Can I return or exchange an item?
We strive for 100% customer satisfaction. If you're not happy with your purchase, please refer to our return and exchange policy [link to the policy] for detailed steps on how to proceed.
7. How do I know the merchandise is genuine and not a knock-off?
Our commitment is to the fans and the creators. Every item in our store is officially licensed, ensuring you're getting genuine merchandise. Plus, our longstanding relationships with major franchises vouch for our authenticity.
8. I have a specific query that's not listed here. How can I reach out?
We're here to help! If you have a question that isn't answered in this FAQ section, please contact our customer service team [link to contact page] who will be happy to assist you.
Featured collection
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Pokémon (Charged Up 025)
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Harry Potter (20 Years of Magic)
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Friends (Characters)
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Jaws (Movie)
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My Hero Academia (Class 1-A & 1-B)
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